Common questions, straight answers.

Re-upload the amended BEO and BanquetAssist reconciles it against the original. Each change (count, timing, menu) lands on the live timeline with a name and a time, and nothing overwrites the plan until you approve it. Your team sees what’s different the moment it’s applied.

Captains and staff can see the event plan, tasks, and requests on their phones. We help invite and train your team during onboarding. Staff use their invited accounts; guests can submit QR requests in a browser without an account.

Send an onboarding inquiry and we reply within one business day to arrange a call. We help configure your venue, invite your team, and review your first BEOs. Your 60-day trial begins when your venue account is ready.

No. BanquetAssist reads standard PDFs and scanned images (JPG/PNG). Details are extracted automatically. Keep building BEOs the way you do today.

No app. Guests scan the room’s QR code with their phone camera and submit requests straight to your on-duty staff. The host gets one private link to their own event page the same way: no install, no login.

One page, branded for your venue, opened from a link you send them: their schedule, menu, dietary notes, WiFi, your contact card, directions and a calendar file, and a message line to the team while the event is on. Internal notes, setup lists, staff discussion and the recap never appear on it.

Two ways, both automatic once you switch them on. The recap goes to your venue’s distribution list two days after the event. The client gets a short feedback form the morning after, and every response goes to the same list, in the app for people with an account and by email for everyone else. You choose who is on the list per venue, and you can hold the survey back on any single event.

Yes. The staff app is on the App Store and Google Play. Managers also use the web app on desktop and mobile browsers. Staff sign in with their invited accounts. Guests use browser-based QR requests without downloading an app.

Multi-venue organizations are supported with role-based permissions. Managers see all properties; staff see only the events they’re assigned. Venue Memory is kept per property. Patterns don’t bleed between locations.

Yes. Permissions are scoped per organization and per venue. A bartender at one property won’t see events from another.

Yes. Concurrent events in different rooms each get their own timeline, chat, and request queue. Captains see across all events; staff see what they’re assigned to.

60 days free, then $149 per venue/month. Your whole team and personal onboarding are included. No credit card is required for the trial.

We contact you before your trial ends to discuss continuing at $149 per venue/month and arrange the paid plan.

There are no per-user fees. Invite your captains, servers, bartenders, AV, and kitchen team at no extra cost.

The launch price is $149 per venue/month after 60 days free. This is not a lifetime rate guarantee; we communicate pricing changes before they take effect.

All data is encrypted in transit (TLS 1.2+) and at rest (AES-256 via Supabase). Access is role-based, sensitive admin actions are audit-logged, and tenant isolation is enforced server-side.

No. Your event data is never used to train AI models. Venue Memory is per-tenant. Your patterns inform your venue, never anyone else’s.

Yes. Ask us and we’ll hand you a full export of your events, BEOs, recaps, and guest data. Recaps export to PDF in-app today; self-serve full export is on the roadmap. Your data is yours.

Account deletion is available on request. We don’t hold your data hostage. See our Privacy Policy for retention details.

We help configure your rooms, invite your team, load your first BEOs, and train your captains and staff. We stay in touch through your first events to help your team get comfortable.

Contact our team with what happened and which event was affected. We help investigate issues and use your feedback to improve the product.

Yes. Significant changes are announced by email before they ship. Pricing changes get extra notice: at least 30 days.