Effective Date: May 25, 2026
Welcome to BanquetAssist, a product operated by Crosby Co LLC. These Terms of Service ("Terms") govern your access to and use of the BanquetAssist platform, website, and services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms.
Please read these Terms carefully before using our Service. If you do not agree to these Terms, you may not access or use the Service.
You must be at least 18 years of age to create an Account and use the Service. By creating an Account, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.
Account holders may invite Team Members who are under 18 years of age, provided that such Team Members are employees or authorized representatives of the Organization and their use of the Service complies with applicable labor laws.
You are responsible for:
You must notify us immediately of any unauthorized use of your Account or any other breach of security.
BanquetAssist is an AI-powered event operations platform designed for venues and hotels. The Service includes features such as:
You may use the Service only for lawful business purposes related to event management and operations. You agree to comply with all applicable laws, regulations, and these Terms.
You agree not to:
You retain all ownership rights to your Content. BanquetAssist does not claim ownership of any Content you upload, submit, or transmit through the Service, including but not limited to BEO documents, event data, guest information, and organizational data.
By uploading Content to the Service, you grant BanquetAssist a limited, non-exclusive, royalty-free, revocable license to:
This license terminates when you delete your Content or close your Account, except for anonymized data that has been aggregated and cannot be attributed to you.
The Service, including its design, features, code, algorithms, trademarks, and documentation, is owned by BanquetAssist and protected by intellectual property laws. Nothing in these Terms grants you any rights to our intellectual property except the limited right to use the Service as described herein.
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection and use of information as described in the Privacy Policy.
Certain features of the Service may require payment. Current pricing is available on our website. All fees are quoted in U.S. dollars unless otherwise specified.
If you subscribe to a paid plan, you authorize us to charge your designated payment method on a recurring basis. You are responsible for providing accurate payment information and ensuring sufficient funds are available.
Fees are generally non-refundable except as required by law or as explicitly stated in writing. We may offer refunds or credits at our sole discretion.
We reserve the right to change our pricing at any time. Price changes will not affect your current billing period but will apply to subsequent periods. We will provide at least 30 days' notice before price increases take effect.
The Service is currently offered free of charge during an early-access period. We do not collect payment information from early-access users. We will provide at least 30 days' notice before introducing or changing fees, including:
Early-access status does not waive any other provision of these Terms, including the disclaimers and liability limitations in Sections 10 and 11.
We strive to maintain high availability of the Service but do not guarantee uninterrupted access. The Service is provided "as is" and "as available." We may modify, suspend, or discontinue the Service (or any part thereof) at any time with or without notice.
We are not liable for any downtime, interruptions, or data loss resulting from maintenance, updates, technical issues, or circumstances beyond our reasonable control.
The Service may integrate with or contain links to third-party services, including but not limited to cloud storage providers, payment processors, and AI services. Your use of third-party services is subject to their respective terms and privacy policies. We are not responsible for the content, accuracy, or practices of third-party services.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, BANQUETASSIST DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY CONTENT OR INFORMATION PROVIDED THROUGH THE SERVICE, INCLUDING AI-GENERATED CONTENT.
The Service uses artificial intelligence to extract data from BEO documents and other inputs. AI-extracted data is not guaranteed to be accurate, complete, or free of errors. You acknowledge and agree that:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL BANQUETASSIST, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE.
OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.
Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.
You agree to indemnify, defend, and hold harmless BanquetAssist and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
You may terminate your Account or Organization at any time by emailing privacy@banquetassist.com from the email address associated with your account, with the subject "Account Termination". We will:
You may export your Organization's data before termination by contacting privacy@banquetassist.com with the subject "Data Export Request". Upon termination, your right to use the Service will immediately cease.
We may suspend or terminate your Account at any time, with or without cause, and with or without notice. Reasons for termination may include, but are not limited to, violation of these Terms, fraudulent activity, extended periods of inactivity, or discontinuation of the Service.
Upon termination, your license to use the Service will end, and we may delete your Content. We recommend exporting your data before terminating your Account. Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnification, and limitations of liability.
Before initiating any formal dispute resolution, you agree to contact us at legal@banquetassist.com to attempt to resolve the dispute informally. We will attempt to resolve the dispute within 30 days.
If we cannot resolve a dispute informally, you and BanquetAssist agree to resolve any disputes through binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration will be conducted in Wake County, North Carolina, unless otherwise agreed by the parties.
The arbitrator's decision will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction. Each party will bear its own costs and attorneys' fees, unless the arbitrator determines otherwise.
YOU AND BANQUETASSIST AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.
Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights.
These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, United States, without regard to its conflict of law provisions. Any legal action or proceeding not subject to arbitration shall be brought exclusively in the state or federal courts located in Wake County, North Carolina.
We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on the Service and updating the "Effective Date" at the top. Your continued use of the Service after such changes constitutes acceptance of the new Terms.
For material changes, we will provide at least 30 days' notice before the changes take effect. If you do not agree to the modified Terms, you must stop using the Service.
These Terms, together with the Privacy Policy, constitute the entire agreement between you and BanquetAssist regarding the Service and supersede all prior agreements and understandings.
If any provision of these Terms is held to be invalid or unenforceable, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, government actions, labor disputes, internet failures, or power outages.
If you have any questions about these Terms, please contact us at:
By using BanquetAssist, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
© 2026 Crosby Co LLC. All rights reserved.